Frequently Asked Questions

Burnie's Way is an aging-in-place solutions company dedicated to helping older adults with a plan to live safely, independently, and confidently at home. We bring together home safety, safety net technology, and care navigation to create a plan to meet each family's unique needs. Whether planning ahead or responding to a change in health, we're here to manage the journey for you. Our approach is inspired by nearly 50 years of caring for our own family and guided by one simple belief: every family deserves a trusted partner who treats them like their own. That's the Burnie's Way.

We help support adult children and their aging parents. They are the "Sandwich Generation" trying to balance work, kids, and caring for their aging parents — often from afar. They worry about having the time to give their parent(s) the attention needed to ensure they aren't lonely or lacking support. We also work directly with elderly adults who want to live at home versus go into a retirement community or assisted living. They value independence and being in control, but need connection and support to remain safe and thriving.

We are headquartered in Richmond, VA and serve families across Central Virginia currently. We have plans to expand quickly across the state of Virginia and beyond. It is our goal to help seniors age at home safely nationwide.

Burnie's Way provides personalized solutions to help older adults live safely and independently at home. Our services are organized into three areas: Home Safety, Safety Net Technology, and Care Navigation. We start with a free home safety assessment or consultation to understand your family's unique needs. From there, you can choose only the services that make sense for you, including home safety modifications, medical alert systems and fall prevention technology, medication reminders, care coordination, transportation assistance, grocery and prescription delivery, family communication updates, and guidance connecting you with trusted community resources. Because every family is different, we don't believe in one-size-fits-all packages. We create a personalized plan that gives you exactly the support you need—nothing more, nothing less.

We do not provide any in-home services such as helping with activities of daily life and administering medicines, but we do help coordinate and manage it for you.

No. Burnie's Way does not provide hands-on medical care, home health services, or personal caregiving. Instead, we help older adults and their families navigate aging at home with confidence through personalized home safety solutions, safety net technology, and care navigation. We assess needs, recommend the right solutions, coordinate services, and help families make informed decisions that support safety, independence, and peace of mind. If hands-on medical care or in-home caregiving is needed, we can help connect you with trusted providers and community resources.

Yes—when it's needed. Some of our services, like home safety assessments and home safety modifications, take place in your home. Other services, including care navigation and many technology consultations, can often be provided by phone or video. We tailor our approach to your needs and preferences. Whether we're meeting you in person or supporting you remotely, our goal is always the same: to help you live safely, independently, and confidently at home.

Every family is different, so we believe pricing should be just as flexible. Burnie's Way offers personalized, à la carte services, allowing you to choose only the solutions you need. All at a fraction of the costs of other types of in-home care. We also offer free home safety assessments and free consultations to help you understand your options before making any decisions. Pricing varies based on the services you select, whether that's home safety improvements, safety net technology, care navigation, or a combination of solutions. Schedule a free consultation and we'll help you build a plan that's right for your family.

Absolutely! Expanding the ways we help families age safely at home is a core part of our mission. As Burnie's Way expands locations, we'll also continue adding new solutions across Home Safety, Safety Net Technology, and Care Navigation. That includes introducing new technology solutions, expanding our care navigation resources, and building partnerships that make it even easier for families to access the support they need. We're continually evolving to provide the most comprehensive aging-in-place solutions—all with the same personalized, family-first approach that defines Burnie's Way.

To Keep Seniors Aging at Home Safely for Longer.

There are 13 million seniors living at home alone right now. This number will grow significantly over the next 10 years. There is not enough support to help them stay at home safely for as long as they want. Much of the stress falls on busy adult children who are caring for their own children too. Our Founder saw an opportunity to make life easier for others and to help keep seniors living the life they want, safely.

You'll be supported by a care navigator dedicated to your family and backed by a team of experienced professionals who are passionate about helping older adults live safely and independently at home. Every member of our team shares one guiding principle: treat every family like our own. We take the time to listen, understand your unique situation, and help you find the right solutions with compassion, expertise, and care.

Absolutely. We use enterprise-grade security and encryption to keep your information protected — both in motion and at rest. We never sell or share your information. Your data stays encrypted and accessible only to authorized team members who need it to support your experience.

Your data is only available to you and our teams supporting your care. We do not sell it or use it for advertising purposes. Your data is used only to provide and improve our service to you.